discovery workshop

Our mission is simple – we want to help you get the most from your Shopify site.

The launch of your website is just the start. As a dedicated Shopify Plus agency, we continue to provide proactive support, developing new features and providing ideas that will grow your brand. You will also have access to our Support Desk who provide support and maintenance for your live site, whenever you need it.

the support process.

Providing a flexible service that always adds value, our support process is built around design, development, project management and UX analysis. To get even more from your Shopify site, add-ons also include full UX audits, competitor reviews, remote user testing and customer insights reports.

With these services at your convenience, you can access what you need when you need it.

the choice is yours.

Whatever support you need, we’ve got you covered.

retainers: Most of our clients work with us on a planned retainer basis, allowing us to organise resource for the full year while matching it to your business requirements.

reactive support: If your business requires more reactive support, we can help with that too. Unlike a lot of agencies, we have a dedicated Support Desk service to exclusively deal with quick turnaround tickets and minor changes. A set number of service hours can be purchased which can be used as and when. If your hours are used up, you can replenish them whenever you need to.

chat to us: Still unsure what support level would suit you? Get in touch and let’s have a conversation. We’ll help you determine the level of service you need to support your growth ambitions.

Proactivity underpins everything we do. Trusted by leading brands as their partner for continued growth, our approach has seen success for many, and it can do the same for you.

" Statement are proactive in spotting areas of the site that need work - each suggestion is proposed, thoroughly researched, analysed and actioned. The team are enthusiastic, organised, knowledgeable, and everything is done with a real can-do attitude. "

Katie Sangers, Director, Ark Skincare

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